Returns Policy

Returning a tracker

You can return a tracker within 14 days of delivery for a full refund, provided it's unopened and hasn't been installed or wired into a vehicle or asset. This is a hardwired device: once it's fitted, we can't resell it as new, so we're not able to accept it back.

To start a return, email [email protected] or call 0800 224 244 with your order number. We'll confirm the return and send you the address to send it back to.

Return shipping

Return shipping is at your cost. We'd recommend using a tracked courier service, since we can't issue a refund for a return that doesn't arrive.

Refunds

Once we've received and checked the returned tracker, we'll process a full refund to your original payment method. Refunds are typically processed within a few business days of the item arriving back with us; how long it then takes to appear in your account depends on your bank or card provider.

Faulty hardware

This policy covers change-of-mind returns. If a tracker arrives faulty or develops a fault, that's a warranty matter rather than a return, get in touch and we'll sort it out, including in cases where the unit has already been installed.

Subscriptions

Annual subscription renewals aren't physical goods and aren't covered by this returns policy. If you have a question about a renewal charge, contact us and we'll help directly.